Frequently Asked Questions
Everything you need to know about styling your home with Bouclair.
How long will it take to receive my order?
Standard shipping typically takes 3 to 7 business days depending on your location. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is your return policy for home decor and furniture?
We offer a 30-day return policy for most items. Products must be in their original packaging and unused condition. Please note that furniture returns may be subject to a restocking fee.
Do you offer international shipping?
Currently, Bouclair ships exclusively within Canada and the United States to ensure the best possible delivery experience for our customers.
Can I pick up my online order in-store?
Yes! We offer a free 'Click & Collect' service. Simply select your preferred store at checkout, and we will notify you when your items are ready for pickup.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as PayPal and Bouclair gift cards.
How do I care for my Bouclair furniture?
Care instructions vary by material. Generally, we recommend avoiding direct sunlight and using a damp cloth for light cleaning. Specific care guides are included on each product page.